28 May 2019
May 2019, London (UK): ImproveWell LTD announces the appointment of Emily Withers as Customer Experience Lead.
Emily brings a strong combination of analytics and operational expertise to ImproveWell. Most recently, Emily was a People Analyst at Improbable, a leading UK technology company, where she was responsible for the design, creation, and development of Improbable’s first People Analytics function to support a growing international organisation of 400 employees. Prior to joining Improbable, Emily worked at Pittards plc where she initially supported human resources and sales functions, and was subsequently promoted to Logistics Controller. Having managed multiple projects involving a variety of internal and external stakeholders, Emily has a proven track record of shaping and growing business functions. Emily holds a master’s degree in Neuropsychology from the University of Bournemouth and a first class degree in Psychology from the University of Plymouth.
Lara Mott, CEO and Co-founder of ImproveWell, commented: “We strive to deliver value and work very closely with our customers to ensure that the ImproveWell platform is the best possible tool for the healthcare workforce. Emily will be instrumental in designing and implementing a leading customer experience strategy.”
Emily Withers, Customer Experience Lead at ImproveWell, said: “The creation of this new role highlights ImproveWell’s commitment to putting its customers first. I am impressed with the strong partnerships that have been fostered across healthcare and am looking forward to working with our customers to maximise the experience and impact of the ImproveWell solution.”
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Notes to Editors:
A more engaged workforce leads to better patient outcomes and improved performance. ImproveWell is a digital solution focused on Quality Improvement (QI) which empowers frontline staff to drive change. ImproveWell has three core feedback systems: staff can share theme-based improvement ideas; staff can share how their day at work is going, helping organisations track workforce sentiment; and staff can complete bespoke pulse surveys. An intelligent data dashboard allows programme leads to capture real-time data, prioritise QI efforts, measure change and publish reports, completing the feedback loop. From the ward to the board, everyone can make suggestions to improve their workplace. For further information, please visit www.improvewell.com.
For further information please contact:
Capital Tower, 91 Waterloo Road, London
SE1 8RT, United Kingdom
020 3475 0670