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Engage to improve

Improve staff experience

Improve Quality

Improve patient care

The ImproveWell Platform

ImproveWell is a digital engagement solution for improvement in healthcare. Giving everyone a voice, ImproveWell enables organisations to capture continuous, real-time insight to improve staff experience and the quality of patient care.

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Drive change, collectively

A digital solution that captures real-time feedback from the frontline, to power your improvement and engagement goals – for your team and healthcare organisation.

  • Give everyone a voice
  • Gather instant feedback & learning 24/7
  • Create a funnel of improvement ideas
  • Empower local leadership
  • Cross-collaborate
  • Drive data-driven decisions

How it works

The ImproveWell solution provides three feedback systems that empower the frontline to drive lasting change, together with an intelligent data dashboard for group and organisational leads. From in-app messaging to latest idea feeds, and report publishing, each feature has collaborative communication at its core.

Idea hub

Gather ideas for improvement, discuss or refine collaboratively, and keep everyone up to date with progress and implementation.

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Sentiment tracker

Boost morale and wellbeing at work with real-time insights, by asking colleagues how their workday is going.

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Pulse surveys

Understand what matters and see where improvements are needed with swift and straightforward survey creation.

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Data dashboard

Access real-time feedback via the intelligent dashboard where project group and organisational leads can detect trends and pressure points, prioritise improvement efforts, measure change and publish reports to close the feedback loop.

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ImproveWell Insights

ImproveWell Insights

Capture real-time feedback from expert patients, regular service users or partner organisations via customisable online portals.

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For healthcare, by healthcare

The ImproveWell solution has been developed in conjunction with leading healthcare organisations: initially launched with Guy’s and St Thomas’ NHS Foundation Trust, and later pioneered by East London NHS Foundation Trust. The tool is evidence-based, building on learnings from the Keogh Review, Berwick Report and the IHI Framework for Improving Joy in Work, with features developed alongside more than 20 NHS customers, and its simplicity ensures maximum adoption.

“The advent of apps like ImproveWell provide the opportunity to have direct and meaningful conversation with those people who control the design and operation of an organisation.”

Professor Sir Bruce Keogh, former National Medical Director, NHS England