Creating the environment for continuous improvement:
a Pharmacy team case study and strategic insights
Watch our latest CPD-accredited Community Forum
ImproveWell and colleagues from Newcastle upon Tyne Hospitals NHS Foundation Trust uncover:
- Exclusive industry and data insights from ImproveWell;
- How engaging the Pharmacy workforce at Newcastle upon Tyne Hospitals NHS Foundation Trust is driving everyday change and innovation; and
- How to ensure success in any ground-up improvement programme.
Connect with Hannah, Ben, Lorna and Sinead on social media
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"Over the last 12 months, we have seen that there's been a shift in focus...there's been a clear focus on sustainability and innovation, encouraging long-term improvements through digital tools and innovative workflows. The last six months has also focused on more long-term morale, building and recognition systems. Again, this closely aligns to the NHS long-term workforce plan under the section which highlights that improving culture and leadership and wellbeing is essential for reducing staff turnover. "
Hannah CampbellHead of Partnerships, ImproveWell"We're very grateful for the change that ImproveWell has brought, we feel that we're really listening to our staff and we're valuing the input that the staff put in. We want to continue sharing all the great ideas that are coming in from the Pharmacy team."
Sinead GreenerLead Clinical Pharmacist, Newcastle Upon Tyne Hospitals NHS Foundation Trust"Up to today, we've had a total of 107 ideas logged, and 45 of those have been completely actioned. Some of them we haven't taken further, and some of them are still in progress, but there haven't been any that we've dismissed out of hand. All of them have been considered. And if we haven't been able to take them forward, perhaps because of funding or because of other things that are going on in the Trust, then we have let the people who've logged those ideas know, and we've really had a lot of positivity from staff who've had their ideas actioned.
Lorna ClarkAssistant Director of Pharmacy, Newcastle Upon Tyne Hospitals NHS Foundation Trust"Before we launch any programme, we like to have a discussion around what the outcomes and aims are. So we have something to aim for, and it tends to be a discussion that revolves around: 'are there existing challenges that you are wishing to solve?' People share ideas in a myriad of different ways, but it can be really hard to drive those to fruition if there's no evidence base for why."
Ben RusselllHead of Partnerships, ImproveWellNESTA RECOMMENDATION
In September 2024, Nesta, an independent UK charity focused on innovation for social good, published Health and social care: the ideas, outlining eight ideas policymakers should urgently consider.
As part of their idea to Make NHS staff wellbeing a strategic priority: improving data collection and transparency, testing wellbeing interventions, and scaling the ones that work, they state, “there is currently neither a sufficiently timely nor actionable picture of workforce wellbeing, or a strong mandate to invest in wellbeing measures.”
ImproveWell is cited as an ‘intervention idea’ – an idea that could be scaled up to help make NHS staff wellbeing a priority. The platform is mentioned as one that could be complemented by the rollout of one of their recommendations; an NHS Workforce Wellbeing Dashboard to provide more timely feedback from staff.
Three ImproveWell success stories are shared in the report:
- improved staff retention and morale at the Southern Health and Social Care Trust in Northern Ireland, with dramatic declines in turnover and more successful recruitment,
- significant jumps in the number of staff who feel they can easily share ideas (from 57% to 91%) and the number of staff who feel their ideas were listened to (from 57% to 72%) at the Burns Service, Chelsea and Westminster Hospital NHS Foundation Trust, and
- improved morale across the 38 teams who took part in the Royal College of Psychiatrists’ Enjoying Work national programme. Weekly survey results showed a 41% improvement in the percentage of people who are experiencing no symptoms of burnout.
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How it works
ImproveWell creates a continuous touchpoint with the workforce - making change simple with 24/7 real-time feedback and insight
SENTIMENT TRACKER
Track and boost workforce morale and wellbeing with real-time data, by asking your team how their workday is going.
IDEA
HUB
Gather ideas for improvement, discuss or refine collaboratively, and keep everyone up to date with progress and implementation.
PULSE SURVEYS
Understand what matters and see where improvements are needed with swift and straightforward survey creation.
IMPROVEWELL INSIGHTS
Capture real-time feedback from patients or partner organisations via customisable online portals.
DATA DASHBOARD
Detect trends or pressure points; enable data-driven decisions; measure change; and publish reports to close the feedback loop.
Impact
Creating the right environment for wellbeing at work and continuous improvement, ImproveWell delivers:
INDUSTRY RECOGNITION
