In complex healthcare organisations with geographically distributed, multi-disciplinary, overstretched workforces and changing processes, the feedback loop from frontline to management can be fragmented – leaving staff feeling unheard, exacerbating burnout and stifling their unique capacity to highlight areas for improvement. The most recent national NHS staff survey demonstrates that just one half of the workforce believe that they have the autonomy to decide how to do their work.  

If colleagues work in different locations, start/finish their day at different sites, or are largely field-based, it can be challenging to coordinate feedback and capture insights. Uniting geographically diverse workforces is crucial for joined up thinking and effective service delivery.

The ImproveWell solution can support geographically diverse teams by giving all staff a voice, creating 24/7 touchpoints for them to share feedback, ideas for improvement and day-to-day sentiment. A central data repository can provide a holistic view of the workforce, informing decision-making and improvement strategies.

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